IT Support Specialist

Location: Quakertown, PA, United States
Date Posted: 10-12-2018
Quantum Global Technologies, LLC (QGT) business units QuantumClean® and ChemTrace® are the largest semiconductor chamber part tool ultra-high purity (UHP) cleaning, coating and analytical testing companies in the world.  At QGT, we don’t make the computer chips (our customers do) but we make the manufacturing process run better by providing UHP chamber tool parts.
With fantastic growth, an impressive 18-year history and a focus on people, innovation, and creativity, it’s an exciting time to join QGT!  Our leadership is strong and with the right people on board, we’re taking our business to the next level. There is a tremendous opportunity here for hard working, dedicated, and ambitious people like you who want to work with the leaders in the industry. You can be part of the driving force behind QGT’s success. Come work with us!

We are seeking an energetic and motivated team player to fill an IT Support Specialist role in our Quakertown, PA location.

Essential Duties and Responsibilities:  
As a key member of the Quantum Global Technologies Information Technology Team, this position is responsible for all aspects of Information Technology Support Services including the administration and support of servers, desktop systems, communications hardware/software and office systems.
  • Respond to requests for IT assistance in person and via phone and email
  • Identify and escalate situations requiring urgent attention
  • Diagnose and resolve hardware and software issues
  • Assist with user training.
  • Participate in the on-call rotation to support overseas sites
  • Provide support for firm’s PartSmart web based application environment (will train)
  • Track and route problems and requests and document resolutions
  • Inventory management of firm hardware, software and accessories
  • Miscellaneous IT tasks and duties, as required
  • Rolls out hardware and software to ensure optimal deployment of resources.
  • Plans, implements, and supports the network and computing infrastructure plan
  • Troubleshoot user reported software issues, and assist in the successful resolution of those issues.
  • Prioritize work and address multiple tasks concurrently.
  • Ensure each client you speak to is extremely happy and satisfied, providing the best customer service.
  • Create trouble tickets, receive troubleshooting requests and create reports.
Required Qualifications/Skills:
  • Computer Science Degree preferred or 3+years current experience as a network administrator on a medium to large size network
  • Demonstrated knowledge of Windows 2008/2012 Domain environment, Active Directory, servers, desktop systems and communications devices using current technologies
  • Technically adept with experience or interest in supporting customers.
  • Outstanding verbal and written communication skills.
  • Punctual and respectful of others' schedules and meet deadlines in a timely manner.
  • Strong technical skills including database and software experience.
  • Demonstrated knowledge of Windows servers and desktop products.
  • Demonstrated ability to support networked printers, photocopiers, scanners and multifunction devices.
  • Demonstrated working knowledge of current communications devices and protocols, server and desktop technologies
  • Demonstrated knowledge of setting up remote access for users.
  • Expertise in some, or all, of these additional tools: Word, Access, Power Point, Excel, Internet Explorer, Acrobat, etc.
  • Ability to manage priorities and expectations in a fast-paced environment.
  • Highly organized team player.
  • Ambitious, Goal Driven, and possess a Positive Attitude.
 Preferred Qualifications/Skills:
  • Knowledge of VMware ESXi
  • Knowledge of ShoreTel VOIP system
  • Knowledge of shared storage (NAS/SAN)
  • Knowledge of Cisco router programming desired
  • Bachelor’s degree in computer science or related field
 *Veterans, Minorities & Women encouraged to apply.
This job description has been written to include the general nature of work performed.  It is not designed to contain a comprehensive detailed inventory of all duties, responsibilities and qualifications required of employees assigned to this job.  This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. 

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